FAQ

We ship Australia wide. We ship on mondays/tuesdays. Once payment is received, we will send it off and you will be notified of the tracking number.

Delivery

Returns policy

IF Australia Post has misplaced the item, you’re covered, we’ll send you a new one right away. You can launch a refund request with Australia Post, 2 weeks after the item has been posted. Spores & LC cannot be returned. Cases involving damaged items are assessed individually.

Terminology

LC: Liquid Culture

Plates: Petri dishes

Prints: spore prints/swabs