SHIPPING & RETURNS
Shipping & Returns
Last updated: 22 August 2026
Underground Network is an Australian-owned mycology supply business based in Western Australia. We pack orders with care and aim to get your equipment, consumables and cultivation supplies to you safely and efficiently.
Order Processing
Orders are generally processed during business days.
Processing times may vary during promotions, public holidays, periods of high demand or where an item requires additional preparation.
An order confirmation does not necessarily mean that an order has been dispatched. Where tracking is available, you will receive shipping information after your order has been prepared for dispatch.
Shipping Within Australia
We ship eligible products Australia-wide.
Available shipping methods and charges are displayed at checkout based on your order and delivery location.
Delivery times shown by carriers are estimates and may be affected by circumstances outside our control.
Incorrect Shipping Details
Please check your shipping information carefully before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to redirect or recover it.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.
Tracking and Delivery
Where tracking is provided, customers are responsible for monitoring the delivery progress of their parcel.
If tracking shows an unexpected delay, please contact the carrier or contact Underground Network so we can assist where appropriate.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective or you receive an incorrect item, contact us as soon as reasonably possible and provide:
- your order number
- a description of the issue
- clear photographs of the product and packaging where relevant
Please retain the item and packaging until we have responded, as these may be required to assess the issue or make a carrier claim.
Change-of-Mind Returns
Please contact us before returning any item.
Where we agree to accept a change-of-mind return, the product must generally be unused, unopened, in resalable condition and returned in its original packaging.
For hygiene, sterility, biosecurity and product-integrity reasons, some products may not be eligible for change-of-mind returns once opened or used. This may include sterile consumables, prepared media, cultures and other products whose integrity cannot reasonably be verified after they leave our control.
Any exclusion of change-of-mind returns does not limit your rights under the Australian Consumer Law.
Return Shipping
For an accepted change-of-mind return, return shipping costs are generally the customer’s responsibility.
Where a product is faulty, damaged, incorrectly supplied or otherwise covered by rights under the Australian Consumer Law, return costs will be handled in accordance with those rights.
Refunds
Approved refunds will generally be issued to the original payment method.
Banks and payment providers may require additional processing time before a refund appears in your account.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
Contact Us
For shipping, damaged-order or return enquiries, please contact us via sms on whatsapp or sms on 0452 169 669 and include your order number.