Privacy Policy
Last updated: 22 August 2026
Underground Network respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used and handled when you visit our website, place an order, contact us, subscribe to communications or otherwise interact with Underground Network.
Information We Collect
We may collect information including your:
- name
- email address
- telephone number
- billing and shipping address
- order and purchase information
- communications with us
- account information, where you create an account
- website usage and device information
- marketing preferences
Payment information may be processed securely by third-party payment providers. Underground Network does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use personal information to:
- process and fulfil orders
- arrange delivery
- communicate with you about an order
- provide customer support
- manage accounts
- respond to enquiries
- prevent fraud and maintain website security
- improve our products, services and website
- understand how customers use our website
- send marketing communications where permitted and where you have chosen to receive them
- meet legal, regulatory, accounting and taxation requirements
Cookies and Analytics
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve your experience.
We may also use analytics and advertising services provided by third parties. These services may collect information about your interaction with our website in accordance with their own privacy policies.
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Sharing Your Information
We may provide information to trusted service providers where reasonably necessary to operate our business, including providers involved in:
- website hosting
- e-commerce services
- payment processing
- order fulfilment and delivery
- email communications
- analytics
- advertising
- IT and security services
We do not sell your personal information.
We may also disclose information where required or authorised by law.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Marketing Communications
If you subscribe to Underground Network emails, we may send you information about products, cultures, equipment, educational content and special offers.
You may unsubscribe at any time using the unsubscribe link contained in our marketing emails.
Access and Corrections
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.
Contact
For questions about privacy or the way we handle personal information, please contact us through the Contact page on our website.
Underground Network
Western Australia, Australia
undergroundnetwork.com.au